Boosting the Capacity to Improve
Boosting the Capacity to Improve
This “Improvement Infrastructure” will be key to the organization’s survival and success
A - Core Business: I.e. delivering products and services, marketing, R&D, operations, training, ...
B - Improve ability to perform Core Business: I.e. new technologies, work processes, org structures, ...
C - Improve ability to Improve: I.e. new forms of stakeholder participation, better techniques for ongoing assessment of needs and opportunities, new selection criteria, implementation strategies, co-evolution of tools and processes, ...
Try categorizing the activities in your org thusly: