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[ba-ohs-talk] Keyword Indexing to Improve Email and IT

John,    (01)

Thanks for the reference to Tacit and for sharing reaction to their
presentation at a professional event.  The demonstration of Tacit at
the Internet address you submitted did not demonstrate improvement to
email and IT nor show how keyword indexing can be improved to enable
KM. There was a voice explanation that Tacit product lines contribute
to these objectives.    (02)

Company goals and products are described by Tacit as....    (03)

"Tacit's products, including its award-winning flagship product,
KnowledgeMail™, automatically and continuously inventory the skills
and talents of your entire organization, so people can dynamically
find and connect with the expertise they need - when they need it to
decisions, solve problems, and serve customers.    (04)

Tacit's expertise automation technology is critical to any
organization whose goals include speed, efficiency, profit, and
competitive advantage."    (05)

Inventorying skills and talents to dynamically find and connect with
expertise is an important capability, and may help organize the
record.  Since organization is part of adding intelligence to
information for creating useful knowledge that saves time and money,
and since saving time and money for customers is a goal Tacit sets, if
Tacit could organize the record in addition to inventorying talents
and expertise of people, then Tacit would say so and demonstrate it
has mastered this capability already as you comment today.      (06)

Perhaps there is another section of Tacit that covers this.  It is
always dangerous to make determinations based on casual review.  In
fact a key part of KM is to enable thorough review in less time, as
Eric Armstrong urged in a letter on 011003.....    (07)

http://www.welchco.com/sd/08/00101/02/01/10/03/160603.HTM#EC5N    (08)

Tacit accomplishes this requirement for finding talent and expertise.
Again, since the cost advantages of KM are so large (e.g., 10:1
reported in a study on 971007....    (09)

http://www.welchco.com/04/00065/60/97/10/0702.HTM#7400    (010)

....by USACE) that failure to highlight this indicates Tacit has not
succeeded in this area.    (011)

Tacit maintains that its product gives customers speed, efficiency,
profit and competitive advantage.  As you recall, we have been talking
to Mark Clare at Kanisa about developing theoretical underpinnings for
calculating how much profit (ROI) is derived from improving handling
of daily working information, which Doug Engelbart characterized as a
key goal of KM in his 1972 paper reviewed on 000327....    (012)

http://www.welchco.com/sd/08/00101/02/00/03/27/094001.HTM#3971    (013)

Mark has proposed follow up discussions in May because his calendar
has been filled with current activity on Kanisa's work to improve
productivity of call centers.    (014)

The good news is that Tacit seems to be covering all the stuff Doug
cites that needs to be analyzed in order to inventory talent and
expertise.  Why not do the same for knowledge?  One reason may be is
that the task is quite large as related by Jack Park in his letter on
000221....    (015)

http://www.welchco.com/sd/08/00101/02/00/02/21/113701.HTM#7455    (016)

...and supported by Steven Pinker in his book "How the Mind Works"
reviewed on 990319....    (017)

http://www.welchco.com/sd/08/00101/02/99/03/29/212547.HTM#GP2S    (018)

If you are just dealing with one or two word phrases, this is fairly
easy, but effective KM requires 20 - 100 word phrases.  That becomes
overwhelming to the conscious mind and to existing computers.  So, we
need a way to aid  subconscious intelligence in order to reduce
meaning drift.  Eric noted earlier that efforts to improve management
of complexity using graphic based models is not effective, as seen
from background on 001008....    (019)

http://www.welchco.com/sd/08/00101/02/00/10/08/091009.HTM#N38W    (020)

...citing Eric's subsequent work on 010904...    (021)

http://www.welchco.com/sd/08/00101/02/01/09/14/225928.HTM#UU8N    (022)

Are there additional resources showing how Tacit tackles this issue
for improving email and IT?    (023)

Rod    (024)

***************    (025)

John Maloney wrote:
> NC -
> Thanks for your message.
> Getting people to add keywords is a huge stretch. The whole notion and the
> recent ba-ohs-talk traffic on how to manage these simple texts is rather
> underwhelming...
> Do you know that this opportunity has been mastered already?
> Please have a look at KnowledgeMail® by Tacit Knowledge Systems.
> http://www.tacit.com/
> KnowledgeMail®
> "KnowledgeMail provides full expertise discovery and search capabilities by
> integrating with key enterprise systems such as e-mail and document
> repositories. KnowledgeMail continuously discovers knowledge by
> intelligently parsing electronic messages and documents to learn about the
> work-focus, interests, and experiences of each user. The results are used to
> automatically generate a searchable, up-to-date expertise database, easily
> accessible from a variety of interfaces, including e-mail, web browsers,
> corporate portals, and mobile devices."
> David Gilmour, Founder, President and CEO of Tacit was the keynote speaker
> at the SF Bay Area and Silicon Valley Spring 2002 KM Cluster on March 28,
> 2002.
> David gave a brief demo. Even the most seasoned, demo-jaded KM & content
> experts in the capacity KM Cluster crowd was utterly speechless at the
> profound capabilities of KnowledgeMail®. There where palpable gasps in the
> audience. In short, it knocked our socks off.
> KnowledgeMail® is not a concept or idea that will be here 'some day.' It is
> mature, production-level enterprise class system providing mission-critical
> OHS functionality to some of the largest organizations and institutions.
> BTW, Tacit is also a breakthrough leader in expertise profiling, but it is
> the robust automated taxonomical creation of expertise and common language,
> that is germane to this thread, e.g.,
> "...a process that intelligently analyzes unstructured content such as
> e-mail, reports, presentations, discussion threads, or user data to extract
> key "terms" that represent the meaning of the underlying information."
> Sure, KnowledgeMail® is a commercial product and 'not cheap.' However, it
> makes sense to acknowledge this achievement, even while ba-ohs-talk pursuit
> seems to be open source and other non-commercial or research offerings.
> Cheers,
> -jtm
> John Maloney
> www.kmcluster.com
> Email: jtmalone@pacbell.net
> IM:jheuristic
> Create the Future! Join the KM Cluster --
> http://www.kmcluster.com/register.htm
> -----Original Message-----
> From: owner-ba-ohs-talk@bootstrap.org
> [mailto:owner-ba-ohs-talk@bootstrap.org]On Behalf Of N. Carroll
> Sent: Saturday, April 20, 2002 4:09 PM
> To: ba-ohs-talk@bootstrap.org
> Subject: Re: [ba-ohs-talk] Keyword Indexing to Improve Email and IT
> Keywords are worth trying (if you can get users to add them).
> *Subject* keywords *alone* do have a stumbling block, a type
> of Zipfian distribution known as Bradford's Law which states that
> from either the classification or the searching end, a relatively
> small number of terms tend to be used repeatedly, and a huge
> percentage quite rarely (like a rather flat bell curve with a big bump
> in the middle).    (026)