Another link from the Coakese page is this:
It's a description of her forthcoming book _'Knowledge Management in the
Sociotechnical World: The Graffiti Continues'_
Here's the bulk of that page. I'm quoting a lot of it here because I think
that what she is saying is important to the thinking that must go into an
"Knowledge Management has been a major topic for Management academics and
practitioners alike in the 1990s. It has been defined as the extraction and
conversion of 'tacit' knowledge on an individual and organisational level
into 'explicit' knowledge. This explicit knowledge often takes the form of
specific electronic 'tools' or 'assets' which can be manipulated for
competitive gain, for example, intranets, groupware and knowledge
'Tacit' knowledge, on the other hand, is often described as the 'hunches,
intuition and know-how' of people, or 'skills, routines competencies'.
There is some scepticism towards the extent to which this often highly
subjective knowledge and learning can actually be made explicit, and
feeling that Knowledge Management is no more than a new form of technology.
Knowledge is much more than technology - it is personal, often dormant or
unconscious and closely bound up with Learning and Organisation Theory.
Learning has been described as the way in which an organisation enhances
its knowledge. If so, how is this done and what is the role of IT/IS within
A growing number of studies have called for a more holistic, systemic
approach to Knowledge. It is not simply a 'tool' or 'resource' so much as a
social construct. It is a reciprocal, interdependent process of learning
arising from knowledge transfer and information flow and communication - a
sociotechnical perspective which amalgamates the 'dualism' of people and
technology and allows the organisation to adapt to the environment.
This book will follow on from the premises and issues raised in The New
SocioTech: Graffiti on The Longwall and will provide further valuable
information to those whose interest in the subject has been recently
At 05:29 PM 10/23/2001 +0200, you wrote:
>Thanks for this great post Jack. I browsed through it and I like the
>approach of attempting to reconcile technology and appreciation. I also
>need to re-read Pirsig's book...
>Actually, King's objectives are very similar to the Socio-Technical
>approach. A 50 year old approach to organizational change which advocates
>the simultaneous and continuous optimization of the social and technical
>sides of an organization. Check out the book called The New Socio-Tech:
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