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Re: [ba-ohs-talk] Organic Growth of Knowledge

Very helpful. Thanks.    (01)

Malcolm Dean wrote:    (02)

> InfoSelect is marketed as a super-PIM, but its search ability and limited
> multi-user feature make it very useful for capturing knowledge and
> retrieving it without categorization. You can use the outline, the calendar,
> the hyperlinks, the cross-tabs, but you don't have to. I've stuffed all
> kinds of addresses, URLs, project notes, etc., into my InfoSelect for years.
> It's scaled for knowledge bases about 10MB or less. I'm hoping against hope
> it will run under WINE, because I'm finally getting around to dumping
> Windows forever. Warning: this program is addictive! (www.miclog.com)
> My other tool, for longer texts, Web pages, items not needing sub-second
> retrieval, is askSAM (http://www.asksam.com/brochure.asp), which gained its
> fame in the Watergate hearings. askSAM is used by newspapers, in CRM, and by
> client wanting to manage huge wads of text such as e-mail archives. A Linux
> version is possible in 2003. Same comments as above apply, but its interface
> is more like a database than an information tool. For example, to find you
> in InfoSelect, I would simply hit F5 and type your name. All the notes
> containing fuzzy hits would be selected in an outline panel, and I could
> then select the most appropriate note. askSAM is not so instantaneous, but
> it handles terabyte files and is available in a network version.
> (I just found what sounds like a super-askSAM, Texpress,
> http://www.kesoftware.com, but I don't know much about it.)
> Ideally, I'd like to see InfoSelect as the front end to an askSAM database,
> and the ability to come to InfoSelect from OpenOffice or a DTP application.
> That would be a writer's dream!
> I hope I've answered your question...
> Malcolm
> ----- Original Message -----
> From: "Eric Armstrong" <eric.armstrong@sun.com>
> To: <ba-ohs-talk@bootstrap.org>
> Sent: Thursday, August 15, 2002 5:55 PM
> Subject: Re: [ba-ohs-talk] Organic Growth of Knowledge
> > Malcolm Dean wrote:
> >
> > > Good points. My favorite knowledge manager, InfoSelect, gives me
> "neural"
> > > searches, but also allows me to ontologize to my heart's content via an
> > > outline and cross-tabs. Something like your suggestion.
> > >
> > > I feel that for this effort to succeed, nearly all of the work must be
> > > accomplished automatically, because contemporary organizations do not
> have a
> > > "religion of knowledge." They don't train employees how to answer the
> phone,
> > > never mind how to ontologize.
> >
> > lol. That's *funny*. But true.
> >
> > Most first-line support folks probably won't do much, either. But 2nd
> > line folks, the kind who are focused on improving response rates and
> > lowering costs, will probably do a lot.
> >
> > InfoSelect sure sounds interesting. How would I use that?    (03)